Privacy Policy

Protection of Personal Information Act (POPIA) Compliance Statement

Last Updated: May 29, 2026

Smile Property Group ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy outlines our practices in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Personal Information We Collect

We may collect personal information directly from you when you interact with our website, request a callback, or book an appointment. This information includes:

  • First name and last name
  • Email address
  • Phone number
  • Location/City of interest
  • IP address and browsing behavior (via cookies)

2. How We Use Your Information

We process your personal information only for the purposes for which it was collected, which includes:

  • Scheduling and confirming face-to-face or online Zoom consultations.
  • Responding to your inquiries and callback requests.
  • Providing you with operational details about our agent business opportunities.
  • Improving our website performance and user experience.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share your data with trusted third-party service providers who assist us in operating our website and business, subject to strict confidentiality agreements:

  • Calendly: Used to schedule online Zoom and branch appointments.
  • Web3Forms: Used to securely capture and process form submissions.
  • Google Analytics: Used to collect anonymized website usage statistics.

4. Security of Personal Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our forms are submitted securely over HTTPS, and all access is restricted to authorized personnel only.

5. Cookie Consent

We use cookies to analyze web traffic and personalize your browsing experience. You have the right to accept or decline cookies through our cookie consent banner. Please note that declining cookies may restrict some interactive features on our site.

6. Your Legal Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction or update of any inaccurate or outdated information.
  • Request the deletion or destruction of your personal information, subject to legal retention obligations.
  • Object to the processing of your personal information for direct marketing purposes.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Information Officer at:

Smile Property Group
Email: principalpa@smileproperty.co.za or dries@smileprop.co.za
Tel: 072 561 8866